hp customer support
Software programs from other companies may be included with your
HP Officejet. If you experience problems with any of those programs, you will
receive the best technical assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a. Your HP Officejet is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2
Reset your HP Officejet:
a. Turn off the HP Officejet using the O
N
button located on the unit’s front
panel.
b. Unplug the power cord from the back of the HP Officejet.
c. Plug the power cord back into the HP Officejet.
d. Turn on the HP Officejet using the O
N
button.
3
For more information, see the HP website at www.hp.com/support.
4
If you are still experiencing problems and need to speak with an
HP Customer Support Representative:
– Have your serial number and service ID ready. To display your serial
number, on the front panel, press E
NTER
and S
TART
, B
LACK
at the
same time, until the serial number appears in the front-panel display.
hp officejet 5100 series
get hp officejet 5100 support
44
To display your service ID, on the front panel, press E
NTER
and S
TART
,
C
OLOR
at the same time, until SERV ID: and the number appear in the
front-panel display.
– Print a Self-Test Report. See print a self-test report on page 25 for
information on printing this report.
– Make a color copy.
– Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your unit when you call.
call in the U.S. during warranty
Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M.
Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M.
MST. This service is free during the warranty period; however, your standard
long-distance phone charges still apply. A fee may apply outside the warranty
period.
call elsewhere in the world
The numbers listed below are current as of the printing date of this guide. For a
list of current international HP Support Service numbers, visit www.hp.com/
support and choose your own country, region or language.
For Korea, you can also visit www.hp.co.kr/.
You can call the HP support center in the following countries or regions. If your
country or region is not listed, contact your local dealer or nearest HP Sales and
Support Office to find out how to obtain services.
Support service is free during the warranty period; however, your standard long-
distance phone charges will apply. In some cases, a flat fee per single incident
will also apply.
For phone support in Europe, please check for the details and conditions of
phone support in your country or region by consulting www.hp.com/
cposupport/loc/regional.html.
Alternatively, you can ask your dealer or call HP at the phone number indicated
in this booklet.
As part of our constant efforts to improve our phone support service, we advise
you to check our website on a regular basis for new information regarding
service features and delivery.
country/region
hp technical support country/region
hp technical support
Algeria
+212 22404 747
*
Malaysia
1-800-805405
Argentina
0810-555-5520
Mexico
01-800-472-6684
Australia
+61 3 8877 8000
1902 910 910
Mexico (Mexico City)
5258-9922
Austria
+43 (0) 810 00 6080
Morocco
+212 22404 747
*
Bahrain (Dubai)
+971 4 883 8454
Netherlands
+31 (0) 20 606 8751
Belgium (Dutch)
+32 (0) 2 626 8806
New Zealand
0800 441 147
Belgium (French)
+32 (0) 2 626 8807
Norway
+47 22 11 6299
hp customer support
45
Brazil (Grande Sao
Paulo)
(11) 3747 7799
Oman
+971 4 883 8454
Brazil (Demais
Localidades)
0800 157751
Palestine
+971 4 883 8454
Canada during
warranty
(905) 206 4663
Panama
001-800-7112884
Canada post-warranty
(per-call charge)
1-877-621-4722
Peru
0-800-10111
Caribbean & Central
America
1-800-711-2884
Philippines
632-867-3551
Chile
800-10111
Poland
+48 22 865 98 00
China
86 10 6564 5959
86 800 810 5959
Portugal
+351 21 3176333
Colombia
9-800-114-726
Puerto Rico
1-877-232-0589
Costa Rica
0-800-011-0524
Qatar
+971 4 883 8454
Czech Republic
+42 (0) 2 6130 7310
Romania
+40 1 315 44 42
01 3154442
Denmark
+45 39 29 4099
Russia, Moscow
+7 095 797 3520
Ecuador
1-800-225528
Russia, St. Petersburg
+7 812 346 7997
Europe (English)
+44 (0) 207 512 5202 Saudi Arabia
+800 897 14440
Egypt
02 532 5222
Singapore
(65) 272-5300
Finland
+358 (0) 203 47 288
Slovakia
+421 2 682 08080
France (0.34 Euro/
min.)
0836696022
South Africa (RSA)
086 000 1030
Germany (0.12 Euro/
min.)
+49 (0) 180 52 58 143 South Africa, Outside
Republic
+27-11 258 9301
Greece
+30 1060 73 603
Spain
+34 902 321 123
Hong Kong
+85 (2) 3002 8555
Sweden
+46 (0)8 619 2170
Guatemala
1800-995-5105
Switzerland
†
+41 (0) 84 880 1111
Hungary
+36 (0) 1 382 1111
Taiwan
+886-2-2717-0055
0800 010 055
India
1-600-112267
91 11 6826035
Thailand
+66 (2) 661 4000
Indonesia
62-21-350-3408
Tunisia
+216 1891 222
*
Ireland
+358 (0) 1 662 5525
Turkey
+90 216 579 7171
Israel
+972 (0) 9 9524848
Ukraine
+7 (380-44) 490-3520
Italy
+39 0226410350
United Arab Emirates
+971 4 883 8454
Japan
0570 000 511
+81 3 3335 9800
United Kingdom
+44 (0) 207 512 52 02
country/region
hp technical support country/region
hp technical support
hp officejet 5100 series
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46
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-
incident, out-of-warranty support fee of $27.50 (inc. GST) will be charged to your
credit card. You can also call 1902 910 910 ($27.50 charged to your phone
account) from 9:00 A.M. to 5:00 P.M. Monday through Friday. (Charges and
support hours are subject to change without notice.)